not so easyJet

Just back from a trip courtesy of easyJet to Alicante. Outbound flight 5 hour delay. No communication from easyJet, and no apology until we were finally on board when the captain had the decency to apologise. On the return flight on arrival at Gatwick there was an hour wait for luggage, and again no communication or apology. It does make the thought of going on a cruise departing from a port in the UK all the more appealing. The level of customer service on a cruise ship versus that of a low cost airline is astonishing. Yes I realise low cost means low resources, but that doesn't excuse regular communication and good manners - these cost nothing. Rant over! Catharsis complete!